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Things you should know about making an insurance claim

  • Write down the Date & time of loss and the exact address where the loss occurred.
  • Make particular note of the other person’s vehicle involved in the accident (write down the Year, Make, Model and Serial Number or VIN number and also ensure to write down the name of both the Insurance Company and Insurance Broker as well as the Policy number and expiry date. All of this information will be on the other person’s proof of insurance ( commonly referred to as Pink Card).
  • Also, ensure to write down who was driving the vehicle as it may be different than the name on the pink card or registration. Ask the driver to show you their drivers license and write down their drivers license number and also note on the license if it’s expired.
  • Make note of the details of the accident and write down the way you think the accident happened.
  • It’s always important to get the names and contact information for any witnesses.
  • Take as many pictures as possible while at the scene. With cell phone cameras these days, one can take pictures quickly and have them ready to forward to an adjuster.
  • Try and contact your insurance company or broker as soon as possible and report the accident.
  • Making a claim might affect your premium upon renewal. We recommend speaking with your broker for any clarification.


After the claim has been reported to your broker or the insurance company

  • Make sure you write down the Name, Phone #, email address of the adjuster that will be representing you and your vehicle. Make especially sure to write the CLAIM NUMBER they give you as it will help you receive service from anyone else in the event you are unable to reach your adjuster.
  • It would also be wise to keep a written record of the date & time the adjuster contacted you and when you can expect them to contact you again
  • Ensure you promptly comply with the adjuster’s requests otherwise the claim may get held up and things will take much longer to get sorted out.
  • Keep any receipts for repairs or services that your adjuster asks you to pay for directly so that you can receive compensation from the insurance company promptly.
  • Make and keep notes of any correspondence received in writing or conversations you may have with the third parties adjuster and provide these to your own adjuster.
  • Keep records of all agreements and settlements you make with your insurance company.


Do you have a claim?

Simply click on the company's logo that matches your insurance papers and you'll be directed to the claims page on their website which has all the relavent information you need to help you through making a claim. For your convenience you can also simply call the emergency after hours number shown to get you in touch with a claims representative right away.

When we're not able to assist, you can connect directly with these hotlines, open 24 hours a day, 7 days a week.

Aviva Insurance AVIVA

Motorhome, Fifth Wheel, Travel Trailer, Truck Camper, Watercraft, Motorcycle, Antique Car, Auto, Home, Condo, Tenant, Business



Chubb Insurance Calgary


Chubb Insurance

Emergency After Hours: 1-888-424-8221


Economical Insurance

Economical Insurance

Auto, Home, Condo, Tenant, Business, Umbrella, Motorcycle, Watercraft, RV


Hagerty Insurance


Hagerty Insurance

Classic Car


Intact Insurance

Auto, Home, Condo, Tenant, Business, Umbrella, Motorcycle, Watercraft, RV


Jevco Insurance

Auto, Motorcycle



Boat Insurance NAUTIMAX




Auto, Motorcylce, RV


Peace Hills Insurance Peace Hills Insurance

Auto, Home, Condo, Tenant, Business, Motorcycle


Pembridge Insurance PEMBRIDGE

Auto, Home, Condo, Tenant, Motorcycle, RV


Premier Marine Insurance PREMIRE MARINE

High Value Home, Vacant Dwellings, Rental Dwellings, Seasonal Dwellings, Mobile Home, Vacation Trailer, Watercraft


Royal Sun Alliance Insurance Calgary Royal & SunAlliance

Auto, Home, Condo, Tenant, Motorcycle, Watercraft, Vacation Property, RV, Business


SMI Insurance SMI

Home, Condo, Tenant, Vacant Dwelling, Rental Dwelling, Seasonal Dwelling, Business


Sports and Fitness Insurance

SPORTS & FITNESS INSURANCE - Claims Serviced through McLaren's Canada
Business Insurance





Car, Boat, Home, Group



TIC Insurance TIC - Travel Insurance Coordinators

Travel Insurance

Toll free within Canada/U.S.A.: 1-800-995-1662
Collect worldwide: 604-639-8849 OR 416-340-0049
Toll free International: 800-842-08420 or 00-800-842-08420 (if not available, please call collect)


TU Insurance TU - Travel Underwriters From U.S.A. & Canada

Travel Insurance

call toll free: 1-800-663-0399 World Wide, call collect: (604) 278-4108

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Link Insurance in the Media

Link Insurance was recently featured by David Parker in the The Calgary Herald. "Selling insurance runs in the blood".

Customers Share Their Experiences

Since last year, we insured our two cars with Jason. Whenever we need information or help, he replies immediately to assist us. This is the quality of service we need and we like to have. That is because we have been referring friends to him.

Jason, keep doing your good job!


- Hernan Restrepo & Luz Perla Naar


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